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FAQ's


What are your shipping policies?

 

All orders are shipped within 2-3 business days, unless otherwise stated. You will be contacted if I am unable to ship your piece in stated timeframe. All items shipped within Canada or the USA are shipped using Canada Post and include tracking and insurance. We do not ship regular mail as it is unreliable and can take anywhere between 2-6 weeks for delivery.

Canadian orders: Flat rate $15CAD

FREE SHIPPING ALL CANADIAN ORDERS OVER $200

International orders:  $17CAD small items $21CAD large itmes

PICK UP: pick up options are available depending on the current city. Please contact us before purchasing to receive further instructions. EMAIL: simple.smiles@me.com


International orders are also shipped using Canada Post however will not have tracking but are insured.

We are not responsible for packages not received due to incorrect addresses.

DUTY/IMPORT TAXES: Customers are responsible for all duties and import taxes that may apply. It is important that you check with your countries guide lines before purchasing.

 

How do I care for wool?

Coming Soon.

What is your sizing?

Coming Soon.

What is your return policy?

This is the answer to question 4.